321 Pier Avenue · Hermosa Beach · Handcrafted in California
Store Policy. Clear. Direct.
Delivery, repairs, warranty, and fabric care for your Made By Inch custom sofa — built at our Hermosa Beach workshop and delivered to your Los Angeles home. Questions not answered here: call Kerri at (310) 504-0896.
Lifetime — frame and craftsmanship
5-day grace period — fee waived
Local delivery throughout Los Angeles
30,000–100,000 double rub count
Policy sections
Deliveries
Local delivery for all furniture is available throughout Los Angeles and surrounding areas.
Lead times provided are approximate. Your confirmed lead time and delivery date will be provided in writing at the time of your order.
The customer is responsible for ensuring accessibility and clearance for deliveries involving elevators, stairs, hallways, and building entryways.
In cases where furniture cannot be delivered as-is and requires modification, redelivery fees and modification charges may apply.
Confirm elevator access, stairwell clearance, and entryway dimensions before placing your order. Discuss any access constraints with Kerri at (310) 504-0896.
Questions about delivery to your Los Angeles address?
Repairs
Made By Inch offers a 5-day grace period after delivery to report any issues with your purchase.
Within this period, the pick-up transportation fee is waived and the necessary adjustments will be made to correct the issue before delivering back to you.
If defects are not reported within this period, transportation fees will apply. All repair services must be arranged through Made By Inch’s designated delivery company.
Report within 5 days. Pick-up fee waived. After the grace period, transportation fees apply. (310) 504-0896 or contact@madebyinch.com
Issue after delivery? Report it within 5 days.
Warranty
Made By Inch provides a lifetime warranty on the frame and craftsmanship of all upholstered pieces. This includes seams and tufting.
The warranty will be considered void if signs of abuse or misuse are identified.
Frame construction · Seams · Tufting · Overall craftsmanship — for as long as you own the piece.
There is no warranty provided for the fabric. See Fabric & Materials below. To make a warranty claim, contact (310) 504-0896 or contact@madebyinch.com.
Warranty claim or question?
Fabric & Materials
All Made By Inch upholstery-grade fabrics comply with both California state and federal thermal requirements.
There is no warranty provided for the fabric.
Upholstery-grade fabric has a double rub count ranging from 30,000 to 100,000. Depending on fabric content, excessive friction on the fabric can lead to fiber pilling.
Down and down alternative fillings require regular fluffing to maintain their form.
Double rub count: 30,000–100,000 · Compliant with California and federal thermal requirements · No fabric warranty.
Questions about your fabric or care?
Handmade Variations
Due to the handmade nature of all Made By Inch products, there may be slight variations in colour and measurements.
This is not a defect — it is a characteristic of handcrafted furniture built at 321 Pier Avenue, Hermosa Beach, to your exact specification.
For Interior Designers
Designers and industry professionals are responsible for the decisions made on behalf of their clients.
Made By Inch works with interior designers across Los Angeles. Full details on the designer programme page.
For trade enquiries, contact Kerri at contact@madebyinch.com or (310) 504-0896.
Interior designer or trade professional?
Policy questions: (310) 504-0896 · contact@madebyinch.com · 321 Pier Avenue, Hermosa Beach, CA 90254 · Mon–Sat 10am–5pm
Every policy question answered. Ready to build your sofa?
321 Pier Avenue · Hermosa Beach · Free consultation
Common questions
Policy questions answered directly.
If your question is not here, call Kerri directly — she responds within 2 hours.
4–6 week lead time · Lifetime warranty included.
How long does Made By Inch take to deliver a custom sofa?
Lead times at Made By Inch are approximate and provided at the time of order. Your specific lead time and delivery date are confirmed in writing when you place your order. For a current estimate, call (310) 504-0896 or visit 321 Pier Avenue, Hermosa Beach.
What if there is a problem with my sofa after delivery?
Report any issue within 5 days of delivery. The pick-up fee is waived and all adjustments will be made before redelivery. Issues reported after 5 days incur transportation fees. Contact (310) 504-0896 or contact@madebyinch.com — do not wait.
What exactly does the lifetime warranty cover?
Frame, seams, tufting, and craftsmanship — for as long as you own the piece. Void if abuse or misuse is identified. No warranty on fabric. Warranty claim: (310) 504-0896 or contact@madebyinch.com.
Why is there no fabric warranty?
All fabrics carry double rub counts of 30,000–100,000 and comply with California and federal thermal requirements. Wear, pilling, and fading depend on use — outside the workshop's control. The warranty covers what Made By Inch builds and crafts.
Can you deliver to an apartment with a narrow elevator?
Made By Inch delivers to apartment buildings throughout Los Angeles. Confirm elevator access, stairwell clearance, and entryway dimensions before ordering. Where furniture cannot be delivered as-is, redelivery fees and modification charges apply. Discuss your building's access with Kerri at (310) 504-0896 before placing your order.
My sofa has slight colour or size variations — is that normal?
Yes. Due to the handmade nature of all Made By Inch products, slight variations in colour and measurements are a natural characteristic — not a defect. If you have a concern about your specific piece, contact (310) 504-0896 within 5 days of delivery.
★★★★★ 5.0 · 26 Google Reviews · Los Angeles, CA
Policy backed by real results.
321 Pier Avenue · Hermosa Beach · Mon–Sat 10am–5pm
Policy question not covered? Call Kerri directly.
Fastest answer. Kerri picks up directly during business hours.
Warranty claims, repair requests, written policy confirmation.
321 Pier Avenue, Hermosa Beach.
Mon–Sat 10am–5pm
Ready to order a custom sofa?
Book a free consultation at 321 Pier Avenue, Hermosa Beach. Kerri walks you through every policy detail as part of the brief.
- Free — no cost, no commitment, ever
- We respond within 2 business hours
- Consultation takes about 45 minutes
- Walk in, or book a private appointment
- Lifetime warranty on every sofa we make
- 4–6 week lead time from order to delivery
★★★★★ 5.0 · 26 Google Reviews · Los Angeles, CA
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